Privacy Policy rajacuan — Protection of Your Personal Data

1 Introduction

Rajacuan ("we", "Platform") takes the responsibility of protecting member privacy seriously. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use the rajacuan platform at rajacuan.ml — including the website, mobile app, and all related services.

By registering or continuing to use the RajaCuan platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we manage your personal data as described herein. This Policy forms part of the RajaCuan Terms and Conditions and should be read together with them.

If you do not agree with any part of this Privacy Policy, please stop using our platform and contact the support team to request account closure and deletion of your data.

2 Personal Data We Collect

Rajacuan only collects data that is strictly necessary for platform operations, legal compliance and improving the user experience. The following are the categories of data we collect:

We do not collect sensitive data such as health information, political views, or religious beliefs unless you voluntarily provide it in the context of responsible gaming.

3 Purpose of Personal Data Use

Every piece of data collected by rajacuan has a clear and legitimate purpose. We do not use your data for any purpose outside the following scope without first obtaining your consent:

• Account management — Creates, verifies, and maintains your member account, including password recovery and two-factor authentication (2FA).
• Transaction processing — Processes deposits, withdrawals, and all financial activity on the platform accurately and securely.
• Legal compliance — Fulfils KYC requirements, anti-money laundering (AML) compliance, and reporting obligations to relevant authorities.
• Platform security — Detects and prevents fraud, unauthorized access, account abuse, and other illicit activities.
• Customer support — Helps resolve inquiries, complaints, and technical issues reported by members.
• Service improvement — Analyses usage patterns in aggregate and anonymous form to improve platform features and user experience.
• Marketing communications — Sends promotional information and exclusive offers — only to members who have given explicit consent to receive such communications.
• Responsible gaming — Monitors gameplay patterns to identify members who may need responsible gaming support.

4 Information Sharing and Disclosure

Rajacuan does not sell, rent or trade your personal data. However, in certain limited and controlled situations, we may share your information with the following parties:

• Payment service providers — Payment gateways, banks, and e-wallet providers that process your financial transactions, bound by strict confidentiality agreements.
• Technology providers — Companies providing cloud computing, analytics, and technical infrastructure services, all subject to data processing agreements that comply with high security standards.
• Regulatory authorities — Government agencies, law enforcement, or regulatory bodies that require information based on valid legal obligations.
• Identity verification providers — Third-party KYC services that help us verify member identities securely and efficiently.
• Responsible gaming services — Support organizations you voluntarily request to be contacted as part of the responsible gaming program.

All third parties that receive personal data of rajacuan members are bound by legally binding confidentiality agreements and are required to protect that data to a security standard equivalent to or higher than that applied by rajacuan itself.

5 Data Security & Protection

Rajacuan consistently invests in the latest security infrastructure to ensure your personal data is protected against unauthorised access, loss, misuse or accidental disclosure. Our key security measures include:

• Encryption in transit — All communication between your device and our servers is protected by TLS 1.3 protocol and 256-bit SSL encryption.
• Data-at-rest encryption — Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256 algorithms.
• Two-factor authentication (2FA) — An additional security layer for account login that protects against unauthorized access even if your password has been compromised.
• 24/7 Monitoring — Our cybersecurity team monitors the platform around the clock to detect any unusual activity or intrusion attempts.
• Periodic penetration testing — Security audits and penetration testing conducted by independent experts are used to identify and patch vulnerabilities before they can be exploited.
• Internal access controls — rajacuan staff may only access member data based on their job requirements, and all access is logged and audited.

6 Data Retention Period

Rajacuan retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data — Retained for the duration your account is active, plus the minimum holding period stipulated by regulations.
• Financial transaction records — Retained for a minimum of seven years in accordance with financial compliance and anti-money laundering requirements.
• Support communication logs — Retained for three years for reference and dispute resolution purposes.
• Technical data and system logs — Retained for 12 months for security and fraud detection purposes.
• Marketing data — Retained until you withdraw consent or close your account.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised in a manner that can no longer be directly linked to you.

7 Your Rights as a Data Subject

As a rajacuan member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the rajacuan support team via live chat in your account. We will process your request within 30 business days from the date of receipt.

8 Cookies, Tracking Technologies and Analytics

Rajacuan uses cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns and maintain the security of your login session. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collects information on how you use the platform (pages visited, time spent, errors encountered) to help us improve the user experience.
• Functional cookies — Remembers your preferences and settings such as language, time zone, and display preferences to deliver a more personalized experience.
• Analytics cookies — Used to understand traffic and usage patterns in aggregate and anonymous form for strategic platform planning purposes.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and security of the platform. Refer to your browser's documentation for detailed cookie management guidance.

9 Changes to This Privacy Policy

Rajacuan reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform developments. All material changes will be communicated to you via:

• In-platform notification for members who log in for the first time after the changes take effect.
• Email to your registered email address at least 14 days before material changes take effect.
• A prominent notice on the platform's home page with the effective date clearly stated.

The version of the Privacy Policy in force at any given time is the version published on the rajacuan website. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your data before the effective date.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the RajaCuan Privacy team is ready to assist you through the following channels:

• Live Chat 24/7 — The fastest way to get immediate assistance. Access live chat via the chat icon in your account.
• Privacy Email — Submit your written inquiry to [email protected] with the subject "Privacy Inquiry". We aim to respond within two business days.
• Help Centre — Visit the FAQ our page for answers to frequently asked questions about privacy and account security.

You may also refer to Terms and Conditions and page Responsible Gaming our page for more information on how we manage this platform responsibly and transparently.